Customer Services Specialist

This Customer Services Specialist opportunity in Leeds, England is built around do you thrive on solving complex customer challenges and collaborating across logistics, sales and production to deliver exceptional service?. It would suit someone who can bring starter who takes initiative and follows through, meticulous and well-organised with strong attention to detail, and you will remain calm under pressure, maintaining performance an to the role.

Known job details

• Location: Leeds, England
• Contract: Full-time
• Shift: Weekends
• Weekend hours: 07:00–15:00.
• Bank holiday working shared across the team (avg. 2 per annum).
• If you’re ready to deliver best-in-class customer service and collaborate across the organisation, please apply as soon as possible.
• We review applications on a continuous basis and will close the recruitment once the right candidate is found.

Likely focus of the role

• Do you thrive on solving complex customer challenges and collaborating across logistics, sales and production to deliver exceptional service?
• In this role, you’ll be the trusted point of contact for our customers and internal teams by resolving escalations, improving processes and keeping orders flowing smoothly.
• Driving continuous improvement through KPI insights.

Requirements mentioned

• Be proficient with data systems (SAP preferred) and digital tools, demonstrating strong knowledge of customer service processes and incident management.
• Bring project management experience as a plus, multitasking and prioritising effectively, and you will communicate with excellence both in writing and verbally.