Customer Success Advocate

Customer Success Advocate focuses on helping customers launch and upsell medications from start to to finish.

What the role involves

• Helping customers launch and upsell medications from start to to finish.
• You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before!
• AI and self-serve research are default parts of the workflow, not side experiments.
• Care deeply about the patient and provider experience.
• Customer Success people who take full ownership of their accounts, treat AI as a real collaborator.
• Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them — before issues become p.

Skills and requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience with large- to enterprise-sized customer book of business.
• Highly articulate, ability to communicate effectively both when speaking and writing.
• Salary is in USD and we are flexible with compensation.