Customer Success Consultant

Customer Success Consultant focuses on gathering meetings to understand business needs and identify opportunities to integrate erp functionality into their business processes.

Skills and requirements

• Gathering meetings to understand business needs and identify opportunities to integrate ERP functionality into their business processes.
• Oversee the software implementation process, coordinating with the software development team to ensure that solutions align with the agreed specifications and timelines.
• Manage a Project Initiation Document (PIG) and secure customer commitment to the implementation plan.
• Provide ongoing support to customers during and after the software implementation, troubleshooting and resolving any issues or concerns.

Additional role context

• Gathering customer software requirements, overseeing software implementation, providing ongoing customer support, and delivering user training.