Customer Success Executive

Customer Success Executive focuses on provide guidance, and identify opportunities for deeper product utilisation.

What the role involves

• Provide guidance, and identify opportunities for deeper product utilisation.
• Proactively engage with customers to understand their needs.
• Supporting and streamline onboarding for new schools, ensuring smooth adoption and early value realisation.
• Monitoring customer health metrics, identify at-risk accounts, and implement tailored action plans to mitigate churn.
• Supporting, Sales, Product, Projects) to resolve issues quickly and showcase success stories.
• Conduct regular account reviews, providing insights and recommendations that align with school priorities.

Confirmed role details

• Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
• Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries.
• Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.
• Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.