Customer Success Manager

Customer Success Manager focuses on supporting 4-6 large, global customers post-implementation with veeva quality applications.

What the role involves

• Supporting 4-6 large, global customers post-implementation with Veeva Quality applications.
• Act as a trusted advisor and own the relationship with your customers' application owners to understand their objectives and challenges.
• Liaise with Veeva strategy, sales, product and/or services' stakeholders to address customer needs.
• Leading meetings with customers to demonstrate success and identify additional opportunities to add value.
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs.
• Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning.

Skills and requirements

• 7+ years experience in Quality within life sciences industry.
• Experience working with or in large global pharmaceutical companies.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25%.

Confirmed role details

• We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, societ.

Additional role context

• Medical, dental, vision, and basic life insurance.
• 1% charitable giving program.
• Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.