Customer Success Manager

Customer Success Manager focuses on ensure full customer satisfaction through daily interactions with assigned accounts & liaising internally for pending actions.

What the role involves

• Ensure full customer satisfaction through daily interactions with assigned accounts & liaising internally for pending actions.
• Managing the relationship and expectations of the client by taking into account their priorities and ensuring that the highest quality standards are met.
• Plan effectively for monthly project and revenue targets in coordination with other team members.
• Reporting project statuses to Head of Marketing.
• Develop action plans to work on weakness areas using data.
• Build long-term relationships with new and existing customers.

Skills and requirements

• University degree in marketing, business or other related discipline.
• Fluent in English and one additional language: Spanish, French, German, Dutch.
• Experience working in a start-up environment.
• Experience working in the field of television or managing content from television channels.

Additional role context

• Embrace AI to optimize workflows and maximize the quality of service delivery.