Customer Success Manager

Customer Success Manager focuses on driving partner relationships with brand & agency clients to create content for multi-channel marketing programs, including ecommerce optimization and social media campaigns.

What the role involves

• Driving partner relationships with brand & agency clients to create content for multi-channel marketing programs, including eCommerce optimization and social media campaigns.
• Advise partners on content strategy and execution.
• Support revenue growth opportunities while building relationships as a trusted advisor to our partners.
• Maintaining high partner satisfaction by project managing all day to day activities while keeping the partner informed of progress, opportunities, and performance.
• Managing technical resources based on project/campaign timelines with complex and varied business needs.
• Address high severity requests with urgency to drive resolution.

Skills and requirements

• 3+ years of relevant work experience required.
• Proven account management experience where you are defined by your client’s success metrics and their satisfaction.
• Experience in delivering client-focused solutions based on customer needs.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.