Customer Support Agent

Customer Support Agent focuses on supporting customers experiencing financial difficulty or vulnerable circumstances.

What the role involves

• Supporting customers experiencing financial difficulty or vulnerable circumstances.
• Managing sensitive conversations with empathy and professionalism.
• Helping customers agree affordable repayment solutions.
• Handling customer and third-party communications across multiple channels.
• Updating and managing customer records accurately across internal systems.
• Working within FCA guidelines and company compliance procedures.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Hybrid – Kilmarnock.
• Monday – Friday, 8am – 5pm.
• Pertemps are currently recruiting for Customer Support Agents to join a growing and supportive organisation based in Kilmarnock.
• As a Customer Support Agent, you’ll manage a variety of inbound and outbound customer interactions across phone, email, live chat and written correspondence.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Known job details

• Pay: £26,000 per annum