Customer Support Agent

This Customer Support Agent opportunity in London and is built around maintaining 100% strict adherence to the assigned schedule. It would suit someone who can bring strong professional approach to the role.

How the role is set up

They employ 30,000 Customer Support Agents at 69 offices, across 26 countries. By leveraging their capabilities across their global team, they are able to provide customer care, sales and technical support with a particular focus on the financial services, te.

Where someone would start

Able to maintain 100% strict adherence to the assigned schedule. Monitoring Guest queries via Social Media, flagging any concerning/ sensitive content to the Guest service team. Supporting with communication between Guest Services and other internal departments.

What helps someone build confidence

Strong professional approach.

What is expected

• Strong computer knowledge (Word and Excel and knowledge of other systems in relation to Customer Support).

Job details

• Annual leave amounts: 25 days + 8 bank holidays that can be taken as a day in lieu if scheduled to work.
• Work 37.5 hours a week on a shift pattern that includes working Monday to Friday and Saturday to Sunday (two weekends in a month).
• The weekend rotation will include two working weekends, followed by two non-working weekends.
• Good location close to all local amenities, tube and train station.