Customer Support Agent – Remote (German-speaking)

Customer Support Agent - Remote (German-speaking) focuses on ensure the smooth daily operation of our services by providing telephone and email support.

What the role involves

• Ensure the smooth daily operation of our services by providing telephone and email support.
• Work shifts that fit into your life and of course receive appropriate shift bonuses for night time work, sundays or public holidays.
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns.
• Care for customer satisfaction and making sure that issues are resolved.
• Have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Candidate fit

• You speak fluent German (at least C1 level) and have knowledge of the English language.
• You are a good communicator and able to always find the right tone in different contexts.
• You remain calm even in stressful situations and are able to develop creative solutions in real time.