Customer Support Coordinator

This Customer Support Coordinator role in England, Wales and Scotland is focused on to ensure written communication is processed and responses issued in accordance with targets set by the Customer Support Management Team. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

Where the work sits

Port is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, First.

How the role works day to day

To ensure written communication is processed and responses issued in accordance with targets set by the Customer Support Management Team. Closely liaise with Property Managers to ensure issues are resolved promptly and courteously.

What helps in this setting

careful practical judgement. Strong professional approach.

Practical details

• You are focused on improving service levels, working independently or within a team to achieve team and company SLA’s.
• Port, you become part of a team connection that strengthens the relationship our customers have with First.
• If you have the right skills to provide outstanding service via administration, come and join us.
• Currently working in or previously worked in a customer service role and enjoy working in a busy, and highly demanding environment, where you can interact with key departments.

What needs to be in place

• To ensure internal databases are updated accurately and regularly inclusive of any relevant documentation to be saved within the appropriate areas.

Job details

• Benefits mentioned: Training