Customer Support Engineer

The Customer Support Engineer position in Central London centres on performs system configuration for all supported and assigned solutions. It would suit someone who can bring strong professional approach to the role.

Who the work supports

Provides support to Customer and Channel Partners while cutting the solution into a production environment. Responsibilities include:This role is primarily based in Central London, with occasional travel nationally and internationally as part of the role.

How support shows up

Performs system configuration for all supported and assigned solutions. Performs site Verification Testing prior to cutting a site into a production environment. Documents all changes to the solution that may occur during the implementation phase of the project.

The approach that fits

Strong professional approach.

What needs to be in place

• Security Clearance is required for this role, SC and NPPV3, so you would need to be a resident of the UK for a minimum of 5 years.
• 3+ plus years’ deployment and integration of complex IP products and systems.
• Often long periods of unsociable hours working (typical 22:00 to 08:00).

Job details

• Work model: On-site.
• Additional detail: Bonus opportunities may be available.