Customer Support Engineer

Customer Support Engineer focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Location – UK – West Midlands - Home working Role benefits – Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Maintain our complex Market leading instrumentation across the UK?
• Then this might be your chance to become a part of our UK Customer Support team!
• Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service.