Customer Support Executive

Customer Support Executive focuses on · customer support: respond to customer inquiries via phone and email in a timely and professional manner.

What the role involves

• · Customer Support: Respond to customer inquiries via phone and email in a timely and professional manner.
• · Sales Order Processing: Process customer orders accurately and efficiently, ensuring correct product, service and billing details.
• Update the CRM database with accurate customer information.
• · Issue Resolution: Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
• · Product Knowledge: Continuously stay updated on product, services, and industry trends to provide customers with the best support.
• · Collaboration: Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.

Skills and requirements

• · Experience using CRM software or customer management tools.
• · Detail-oriented with a strong ability to maintain accuracy when processing orders and updating databases.
• · Ability to handle difficult customer situations with professionalism and empathy.
• · Basic computer skills, including proficiency with Microsoft Office and CRM tools.

Candidate fit

• Oriented, organised, and capable of handling multiple tasks while providing exceptional service.
• · 4 x life assurance.
• Build long-lasting and trusted relationships.