Customer Support Representative

This Customer Support Representative opportunity in Parts Interpreter is built around join Our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

What the work leans on

Proactively engaging with customers to enhance sales, while offering tailored solutions that demonstrate your commitment to exceptional service. At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together.

Where the technical work sits

• Join Our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter:.
• This role at the Customer Support Centre offers a prime opportunity to contribute significantly to our internal and external customers' needs.
• Delivering precise and timely parts interpretation by analysing parts manuals and other resources to ensure accurate parts supply.

Technical requirements

• Elevating the customer experience by delivering outstanding service that leaves a positive impact.

What helps delivery stay steady

careful practical judgement. Providing customers with reliable estimates of lead time and costs, harnessing Komatsu's inventory, and parts pricing systems. Strong professional approach.

Practical details

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
• Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.
• Exceptional customer service prowess and knack for fostering robust professional relationships.

Requirements mentioned

• Excel