Customer Support Specialist

Customer Support Specialist focuses on handling inbound and outbound customer interactions across multiple channels.

What the role involves

• Handling inbound and outbound customer interactions across multiple channels.
• Managing customer correspondence in a timely and professional manner.
• Build strong rapport with customers and clients, ensuring a positive customer journey.
• Maintaining accurate records using CRM systems.
• Use diallers and contact centre platforms effectively to manage workload.
• Work collaboratively with team members to achieve service targets.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Full-time (35 hours per week, Monday to Friday).
• Leeds (Hybrid working – home and office-based).
• Annual on-site health check.

Candidate fit

• Previous experience within a customer service contact centre environment (essential).
• Previous experience in financial services and dialler experience (preferred).

Additional role context

• Unlimited access to nationwide gym facilities.