Customer Technical Manager

Redfox a call without delay.6039IR is looking for a Customer Technical Manager, with the role focused on be empowered to make decisions, drive improvements, and shape customer partnerships within a supportive and collaborative environment. It would suit someone who can bring managing complaints, rejections, and non-conformances with a proactive, solution-focused approach to the role.

Where ownership sits

Supporting EPD/NPD projects with a forward-thinking, commercially aware mindset. Developing and nurturing strong, trusted relationships with key customer stakeholders.

What the role carries

Be empowered to make decisions, drive improvements, and shape customer partnerships within a supportive and collaborative environment. Reporting into the Exec Team, the Customer Technical Manager will act as the technical lead for allocated retail accounts—protecting brand integrity, upholding rigorous compliance. Conducting supplier audits and driving continuous improvement initiatives.

What helps the work land well

Managing complaints, rejections, and non-conformances with a proactive, solution-focused approach. Collaborating internally to ensure seamless communication on packaging, quality, and supply chain matters. A confident relationship builder who can influence both customers and internal stakeholders.

What the role depends on

• Proven experience managing high-profile, high-value retail accounts.
• Working knowledge of certification schemes such as BRC, GlobalG.A.P., and Red Tractor.