DAFaid Incident Advisor – Part-Time
Job description
This DAFaid Incident Advisor role is focused on work both independently and collaboratively to maintain service excellence. It would suit someone who can bring strong professional approach to the role.
Why this role may suit you
We’re excited to offer a Part Time position for an Incident Advisor to join our dedicated DAFaid Control Centre at our iconic Bescot office in Walsall. As an Incident Advisor, you’ll be at the heart of our customer service operations, ensuring the smooth day-to-day running of the DAFaid Contact Centre.
What you would be doing
Work both independently and collaboratively to maintain service excellence. Communicate confidently with internal and external stakeholders at all levels. Family leave support and confidential wellbeing services.
The working style that fits
Strong professional approach.
What you need
- Delivering outstanding customer service via telephone, ensuring a responsive and high-quality experience.
- Proven experience within a Contact Centre in a similar industry.
- Life assurance cover (2x basic salary, up to 10x with flexible benefits).
Practical information
- Work model: On-site.
- Additional detail: Bonus opportunities may be available.
Job details
- Pay: £12,698
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