Delivery Lead

As a Project Manager, the work centres on coordinating cross‑functional teams including service design, data/MI, digital, and operational leads. It would suit someone who can bring strong leadership and operational judgement to the role.

Role overview

Strong background as a Delivery Lead / Project Manager within transformation or service redesign settings. This is a high‑impact role that will shape how residents access and experience ASC services, and will involve working closely with operational leaders, transformation teams, techno.

Main responsibilities

Coordinating cross‑functional teams including service design, data/MI, digital, and operational leads. Leading end‑to‑end delivery of the ASC contact centre redesign/transformation workstream. Develop delivery plans, manage milestones, and ensure all activities progress on time and to scope.

What helps someone succeed

Strong leadership and operational judgement.

Requirements

• Supporting change management activity, ensuring operational readiness for new processes, systems, and ways of working.
• Experience working within Agile or hybrid delivery environments.
• Direct experience delivering ASC contact centre transformation, customer access redesign, or similar adult social care operational improvement projects.

Job details

• Birmingham- mainly remote working with some on-site requirements as needed.
• Rate: £500-£550 per day.
• Contract Type: Interim- 3-6 months.
• Work model: Remote.