Delivery Manager

Delivery Manager focuses on oversee the daily delivery of services across assigned contracts and locations.

What the role involves

• Oversee the daily delivery of services across assigned contracts and locations.
• Ensure all operational activities are delivered in line with contractual agreements, company standards, and customer expectations.
• Monitoring KPIs, service levels, staffing performance, and operational metrics.
• Ensure customers feel supported, informed, and valued at all times.

Skills and requirements

• Identify opportunities for service improvement and implement corrective actions where required.
• Minimum 3 years’ experience in an operational, service delivery, or management role.
• Experience managing teams within a fast-paced service-led environment.
• Full UK driving licence.

Confirmed role details

• Employment Type: 46hours per week, 4 on 3 off - 07:00am - 18:30pm.
• Kingdom Services Group is one of the UK’s leading providers of specialist services including security, cleaning, recruitment, training, and facilities support.
• At Kingdom, we believe in delivering service with care.
• Act as a key operational leader, supporting field teams, improving service delivery, resolving escalations, and ensuring that all contracts operate efficiently, safely, and in line.

Additional role context

• Support and guide operational teams to achieve high performance and service excellence.
• Assist with recruitment, onboarding, training, coaching, and development of colleagues.
• Support during operational challenges and investigations.