Delivery Solution Architect

Delivery Solution Architect focuses on support solution approaches and work plans for customers and delivery teams.

What the role involves

• Support solution approaches and work plans for customers and delivery teams.

Skills and requirements

• BS/BA in a technical field (CS/IS/EE) or equivalent experience.
• 5+ years of customer engagement and CX industry experience.
• 3+ years in Technical or Customer Support operations.
• 1–3 years of experience with NICE CXone products (preferred).

Confirmed role details

• (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial.
• Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
• Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ co.

Additional role context

• Act as liaison between delivery teams and R&D to resolve product issues.