Deputy Operations Manager

The Deputy Operations Manager position centres on overseeing and assist in the planning, implementation and review of projects to make sure targets are being met on a cost-effective basis. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

Where ownership sits

Journeycall operate 24/7 and offer extensive training, rewarding careers, an excellent working environment and encouraged development. Journeycall Ltd is a busy, vibrant customer contact centre and we currently have a vacancy for a Deputy Operations Manager to join our team.

What the role carries

Overseeing and assist in the planning, implementation and review of projects to make sure targets are being met on a cost-effective basis. Overseeing statistical and data collection and SLA levels across the business and report back to Senior Management team. Provide support in the compilation of financial data and budgetary statistics to strive to maintain resource and operational budgets in accordance with forecasts.

Practical details

• Additional detail: Training or development support may be provided.

Job details

• Benefits mentioned: Training