Desktop Support Analyst

Desktop Support Analyst focuses on provide direct hands-on support to users who are experiencing desktop operating system, connectivity, mobile device, and application issues.

What the role involves

• Provide direct hands-on support to users who are experiencing desktop operating system, connectivity, mobile device, and application issues.
• Provide complete follow-through to successful resolution.
• Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.
• Provide 1st and 2nd level support for software issues, including remote access support (VDI, Citrix, VPN, Microsoft Teams, and Zoom).
• Assisting with hardware procurement and inventory management under the guidance of senior team members.
• Supporting installation and maintenance of practice-specific applications and assess software compatibility with current operating systems.

Skills and requirements

• Relevant technical experience with the stack, platform, data, or support environment is important.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling