Desktop Support Analyst

Desktop Support Analyst focuses on build, support, test, or improve systems according to the role and technology stack.

What the role involves

• Build, support, test, or improve systems according to the role and technology stack.
• Work through technical issues carefully and keep delivery, documentation, or support activity organised.

Skills and requirements

• Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role.
• Strong knowledge of Windows 11 administration and troubleshooting.
• Experience diagnosing and repairing desktop, laptop, and peripheral hardware issues.
• Knowledge of Active Directory, Azure AD/Entra ID, and user account administration.

Confirmed role details

• We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities.
• This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team.
• Provide Onsite and remote technical support for end users across multiple locations.
• Resolve hardware, software, operating system, and peripheral issues.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Additional role context

• Provide guidance and mentoring to junior support analysts.
• Assist with task allocation and workload management within the support team.
• Support the Team Lead or IT Manager with service delivery activities and reporting.