Digital CRM Loyalty & Retention Manager

As a Digital CRM Loyalty & Retention Manager, the work centres on work with our data engineering and analytics teams to manage. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

How the role is set up

Confirmed role detailsNB This is a full-time role based at our Paddington Support Office a minimum of three days a week and is a salaried position. Managing the D2C International Loyalty program, actively monitoring the platform and reporting suites to ensure promotions are issuing correct and performance is as expected.

Where someone would start

Work with our data engineering and analytics teams to manage. Maintaining the requirements for the international customer data set. Supporting in the development of the contact strategy for the business-as-usual email program.

What is expected

• Analytical Campaign Optimisation – Proven ability to design.
• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.