Digital Systems Engineer

Digital Systems Engineer focuses on act as a 3rd line escalation point for complex and high impact incidents raised by the solutions desk.

What the role involves

• Act as a 3rd line escalation point for complex and high impact incidents raised by the Solutions Desk.
• Leading root cause analysis and permanent resolution of recurring or systemic issues.
• Provide technical guidance and mentoring to 1st and 2nd line teams to improve first time fix rates and service maturity.
• Provide 1st/2nd line cover when required (e.g. leave cover, major incidents, project transitions).
• Supporting and improve Microsoft Azure & 365 services including Entra ID, Intune, Exchange, Teams, SharePoint, and security/compliance tooling.
• Maintaining accurate technical documentation and system configuration records.

Skills and requirements

• Industry recognised infrastructure or networking qualification (e.g. Microsoft, Cisco, equivalent).
• Minimum 5 years' experience in a 3rd line support or senior systems role.
• Strong experience with Windows Server (2016+), Azure (cloud & local), and VMware environments.
• Advanced administration of Microsoft Azure, 365 and hybrid identity environments.

Confirmed role details

• 25 days holiday plus bank holidays (rising to 28).

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Additional role context

• The Digital Systems Engineer works across on-premise, cloud, and hybrid environments, supporting over 900 users across multiple UK and international locations.