Digital Workplace Technician

Digital Workplace Technician focuses on maintain traceability systems and bespoke factory-floor applications & equipment.

What the role involves

• Maintain traceability systems and bespoke factory-floor applications & equipment.
• Delivering day-to-day IT support across hardware & software in a high-speed, ever-changing environment.
• Ensure the site's infrastructure is secure, resilient and ready for anything.
• Manage issue tracking through internal systems, ensuring timely resolution.

Skills and requirements

• Provide out-of-hours support when required.
• Proven experience in IT support, ideally in manufacturing or fast-paced environments.
• Experience with Networking, Microsoft 365, and VMware is highly advantageous.
• Hands-on experience with IT systems, infrastructure, and hardware-you're not afraid to roll up your sleeves.

Confirmed role details

• 1 x Weekly evening shift pattern, running from 3.30pm to 12am, Monday - Friday.
• 2 x 4 on 4 off from 6am to 6pm.
• A full UK driving licence and access to your own vehicle is essential, as travel between sites is required weekly.

Candidate fit

• Keeping local IT services running at peak performance, using proactive measures to minimise downtime - especially in production-critical areas.
• A proactive, analytical mindset with a passion for solving problems and improving services.

Additional role context

• Play a key role in keeping systems running smoothly, solving problems fast, and helping shape the future of IT services on-site.
• Test disaster recovery plans aligned with business continuity goals.
• Set up and configure desktop and laptop hardware for new and existing users.