Duty Manager

Duty Manager focuses on unit 2 findlay road, high street, birmingham, west midlands, b14 7sn are you an experienced retail supervisor with a passion for customer service, operational excellence and leadin.

What the role involves

• Unit 2 Findlay Road, High Street, Birmingham, West Midlands, B14 7SN Are you an experienced retail supervisor with a passion for customer service, operational excellence and leadin.
• Delivering a friendly, helpful and efficient customer experience at all times.
• Leading by example in providing excellent customer service.
• Supporting effective queue management and customer flow during busy periods.
• Resolving customer queries and complaints professionally.

Additional role context

• Support, motivate and guide store colleagues.
• Assist with colleague training, induction and development.
• Help maintain a positive, productive and collaborative working environment.