Duty Manager

Job Purpose

We are seeking a professional Duty Manager to join our expanding team within a newly built prestigious development in central London. The successful candidate (SIA DS/SG & SIA CCTV licensed) will be responsible for maintaining the day-to-day security requirements, maintaining a corporate image and high standards of professionalism. This is a full-time role, working 4 on 4 off days and nights shift (07.00 - 19.00hrs/1900-0700hrs). We offer a competitive rate of pay of £14.87 per hour (£15.75 from 1st May), and you will be entitled to 19.6 days holiday per annum.

Key Responsibilities

        To monitor the CCTV, fire, and security systems, ensuring that all security processes are adhered to

        Supervise and oversee the shift team and provide full support to the Estate Security Manager

        Ensure all staff on the shift are fully trained with all site procedures/relevant systems

        Ensure shift handovers are reviewed and completed to a high standard by all staff

        Ensure your team are fully aware and conversant with the day's activities

        To ensure that all incidents are managed and responded to

        Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day

        Ability to work using your own initiative and manage team members where required

        Ensuring that the Estate remains safe and secure at all times

        Ensure building/access pass requests are actioned promptly

        Ensure that all incidents are reported and responded to correctly

        Be seen as a visible customer focused professional greeting and engaging with visitors

        Provide a consistent professional service at all times

        Communicate visitor/client arrivals to the relevant person promptly

      Key and asset Management via MyTag. Previous working experience with MyTag, or similar, would-be beneficial

        Maintain a high security awareness at all times

        Undertake patrols and inspections in accordance with management instructions when required

        Proficient use of relevant communications equipment will require candidate to have good communication skills

        Ensuring all H&S policies are adhered to

        Ensure all tasks and assignments are carried out to a high standard

      Must have a full understanding of the cross functions covered by each division- i.e., front of house, loading bay, control room incident management and response

        Ensuring that no unauthorised persons are permitted in prohibited areas

        Issue visitor passes using agreed processes and procedures

        Ensure thorough incident reports are completed and these are submitted within the agreed timeframe

        Work alongside other service providers to achieve shared client goals through a 'one-team approach' 

        Strategic planning of the security function

      Ensure compliance with SLA requirements, minimizing risks to all associates in the client's business

      Responsible for rota creation, ensuring extra cover requests are booked and full manning levels maintained

        Must have an awareness of electronic solutions such as CCTV & access control, key holding, post room and general business support.

        Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures

        Ensure all staff uniforms are of a high standard with a clean-cut presentation at all times

Essential Candidate Specification:

        Professional, highly driven, flexible, enthusiastic, proactive, self - motivated team player

        Smart and confident.

        Previous experience in a Supervisor/Management role

        Have an ability to deliver succinct and clear verbal and written reports where necessary

       Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability

        Excellent interpersonal skills and the ability to interact with people at all levels

        Immaculate presentation

       Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.

        Maintain and practice a high degree of confidentiality at all times

        Computer literate and good communication skills, both written and verbal

        Able to be vetted back 5 years or since leaving compulsory education

        Provide support to the wider when required

        Current SIA SG or DS license

        CCTV Licence

        Experience using C*Cure 9000

        Experience using Victor CCTV systems

We have been made aware that scammers may attempt to impersonate our organisation in relation to job opportunities. Please be aware that we will never ask applicants to pay money at any stage of our recruitment process. All legitimate communication regarding vacancies will come directly from our official channels.