Dynamics 365 Support Manager

Dynamics 365 Support Manager focuses on service operations & 24/7 support leadership.

What the role involves

• Service Operations & 24/7 Support Leadership.
• Own the end to end support service across the Finance Technology estate, with D365 F&O as the core platform and lighter touch coverage of other Finance systems such as SAP Concur.
• Leading L1 triage and L2 resolution, with clear escalation paths to L3 engineering and vendor support.
• Operate a 24/7 support model across internal staff and third party offshore teams in multiple time zones, with consistent quality, coverage, and SLA performance.
• Leading incident and problem management, ensuring root causes are addressed and improvements tracked through to closure.
• Maintaining operational readiness for peak trading, financial close, and audit periods.

Skills and requirements

• Proven experience leading Microsoft Dynamics 365 F&O support teams, including blended onshore and offshore models. D365 F&O is the primary skillset and platform focus for this role.
• Experience operating a 24/7 support model with clear SLA, escalation, and on call frameworks.
• Working knowledge of D365 F&O ALM, Azure DevOps, and the wider Microsoft Azure ecosystem (Data Factory, Logic Apps, SSRS, SSIS, Power BI) is desirable.

Confirmed role details

• 25 days paid annual leave + an extra celebration day for a special moment.
• The-moment experiences that enable you to thrive and excel in your role.