EMEA Service Manager

This EMEA Service Manager role is focused on implement a global service desk that provides efficient and effective support to employees across different regions and time zones. It would suit someone who can bring maintaining standard operating procedures for the service desk, ensuring consistency and high-quality service delivery to the role.

Role overview

We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent.

Main responsibilities

Implement a global service desk that provides efficient and effective support to employees across different regions and time zones. Measure, and report on key performance indicators (KPIs) and metrics to evaluate the effectiveness and efficiency of IT service delivery. Build and maintain strong relationships with key stakeholders, both internal and external, to ensure alignment of IT service delivery with organizational objectives.

What helps someone succeed

Maintaining standard operating procedures for the service desk, ensuring consistency and high-quality service delivery. Strong professional approach.

Requirements

• We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.
• Have experience of working in a global tech business driving change and improving the maturity of the IT organization.

Job details

• Additional detail: Training or development support may be provided.