End User Support

End User Support focuses on supporting a cross-platform environment, including windows, ios.

What the role involves

• Supporting a cross-platform environment, including Windows, IOS.
• Provide Onsite & remote technical support for staff members in the Hartlepool office and the wider business.
• Monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution.
• Maintaining and encourage best practice across the business e.g. file sharing, encryption etc.
• Develop desktop PC's, laptops, peripherals, mobile technology and printers.
• Facilitate secure access to the network for remote users.

Skills and requirements

• Windows 10 & 11 experience.
• Able to manage time effectively, set priorities appropriately.
• Able to operate within customer standard operating procedures.
• Able to operate effectively in a team environment with both technical and non-technical team members.

Confirmed role details

• The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion.

Additional role context

• Support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
• Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible.
• We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.