The role:
To lead the support, optimisation, and continuous improvement of the Group’s ERP platform, ensuring stable and effective operation of SAP across all business units.
The role is responsible for providing functional expertise, supporting business-critical processes, managing integrations and enhancements, and working closely with stakeholders to maximise the value of SAP.
In addition, the role will contribute to the development of the Group’s ERP roadmap, supporting future platform evolution and knowledge continuity within the ERP function.
Work within small IT Team of 6 (2 x SAP, 2 x App Developers and 2 x Support / Infrastructure)
Primary responsibility for functional support and optimisation of SAP ERP across multiple Group companies
Support for core modules including Finance, Materials Management, Production Planning, and Sales & Distribution
Collaboration with external support partners, and integration providers
Contribution to ERP strategy and transformation initiatives
No direct reports initially, with potential for future team leadership responsibilities Key accountabilities:
ERP Operational Support
Provide functional support and issue resolution across SAP modules
Act as escalation point for complex or cross-functional SAP issues
Support critical business processes including order-to-cash, procure-to-pay, production, and financial close
Maintain system availability and performance in collaboration with the infrastructure team Process Improvement & Enhancements
Identify and implement opportunities to improve ERP-enabled business processes
Gather business requirements and translate into functional specifications
Coordinate testing, deployment, and change control activities
Maintain accurate system and process documentation Integration & Data Management
Support ERP integrations including EDI, reporting extracts, and third-party interfaces
Monitor and troubleshoot interface and data flow issues
Ensure data quality and consistency across SAP processes Stakeholder Engagement
Build effective relationships with business stakeholders across Group companies
Provide guidance, training, and support to ERP users
Promote standardised processes and best practice system usage ERP Strategy & Knowledge Continuity
Support ERP roadmap development and evaluation of future platform options
Contribute to ERP transformation initiatives and projects
Capture and retain ERP knowledge through documentation and knowledge transfer The successful candidate:
Knowledge & Experience
Demonstrable experience supporting ERP systems within manufacturing, supply chain, or distribution environments
Functional knowledge across key ERP processes such as finance, procurement, production, and sales
Experience working with system integrations, EDI, or interface-based data exchange
Experience engaging with business stakeholders to deliver system improvements
Exposure to ERP change or transformation initiatives (desirable)
ABAP Experience (Desirable but not essential)
Experience with SAP environments Skills
Strong analytical and problem-solving skills
Ability to understand and map business processes
Excellent communication and stakeholder management capability
Ability to balance operational support with improvement initiatives
Structured documentation and knowledge management approach
Collaborative team-working style Personal Attributes
Proactive and improvement-focused mindset
Ability to operate independently and take ownership
Detail-oriented with strong focus on data accuracy
Adaptable and comfortable working in evolving ERP landscape
