Escalation Engineer — Service Desk (L4) NIGHT SHIFT

The Escalation Engineer position centres on providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues Collaborate with other support teams to resolve compl. It would suit someone who can bring strong professional approach to the role.

Where the work sits

Accountabilities and Performance Measures· Minimum of 5 years of experience in a technical support role with a focus on backup and recovery systems. Job Summary: We are looking for a bright, enthusiastic individual to join our technical support team (night shift 10pm-6am) as an L4/ Escalation engineer.

How the role works day to day

Provide advanced technical support for backup and recovery systems, including hardware, software, and network-related issues Collaborate with other support teams to resolve complex. Strong technical expertise in server, network and disk storage systems. Document incidents and service requests in the helpdesk system Provide guidance and training to lower tier support team members and act as a senior escalation point.

What helps in this setting

Strong professional approach.

Practical details

• Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
• We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable.
• Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy.
• Our global datacenters ensure data sovereignty, meeting your organisation’s compliance requirements.

Job details

• Benefits mentioned: Training, Flexible working, Hybrid working