Estate Coordinator

Metropolitan Thames Valley Housing is looking for a Estate Coordinator, with the role focused on to provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants. It would suit someone who can bring clear communication, reliability, and practical judgement to the role.

Who the work supports

Will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners.Duties. Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards.

Administrative work involved

To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants. Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction.

Administrative skills and experience

• The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to a.
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential.
• Experience of working in a social housing setting is preferred but not essential.

Job details

• 28 days annual leave plus 8 bank holidays (pro rata for Part Time) per year.
• 2 volunteering days per year for things like helping out in local communities.
• An additional ‘Beliefs day’ once a year to have an extra a day off.
• Supported family friendly approach with extended parental leave.