European Ecommerce Customer Service Advisor

European Ecommerce Customer Service Advisor focuses on your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement.

What the role involves

• Your primary role will be to deliver first-class Customer service to current, prospective and new Customers via all forms of online Customer engagement.
• Delivering outstanding Customer service by answering Customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our German, Italian, Spanish and French online c.

Skills and requirements

• Be Fluent in German.
• Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential.
• Excellent Customer service skills.
• Excellent attention to detail.

Candidate fit

• Clear communication, patience, accurate records, and reliable follow-through.

Additional role context

• Enjoy working closely with key members of the Ecommerce and Operations teams in a rapidly growing business unit covering continental European regions including Germany.
• Resolving Customer queries received through our European ebay, Amazon and ecommerce web shop.
• Resolving and processing of returns, exchanges, and discrepancies within a timely manner.