Export Customer Service Executive

Export Customer Service Executive focuses on to regularly communicate with customers, vendors and key stakeholders updating on progress throughout the process.

What the role involves

• To regularly communicate with customers, vendors and key stakeholders updating on progress throughout the process.
• Develop customer relationships ensuring a collaborative approach.
• Being first point of contact for any issues that arise, completing RCA and putting in preventative measures.
• Creation of country specific documentation where appliable.
• To scan and store any third-party documentation within the shipment orders.
• To ensure documentation is processed accurately to distribute to customers in timely manner (email or courier depending on customer’s requirements).

Skills and requirements

• Experience in customer order management and relationship building.
• Knowledge of export documentation desirable but not essential.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.
• Flexible working (Up to 2 days working from home).
• Start your weekend early with our Fast Friday finishes!