Facilities Operations Senior Specialist

Facilities Operations Senior Specialist focuses on kpi’s and helping drive continuous improvement in workplace service delivery.

What the role involves

• KPI’s and helping drive continuous improvement in workplace service delivery.
• Monitoring service performance SLA’s.
• Ensuring facilities operations are aligned with statutory and internal health, safety, and compliance requirements.
• Assisting with department budget planning and allocation, including tracking expenditure and monitoring costs against budget.
• Supporting emergency response arrangements and assisting with the coordination of incident management through to resolution.
• Deputising for the Facilities Operations Manager when required, helping maintain continuity across operations and service delivery.

Skills and requirements

• Experience working with third-party FM service providers delivering workplace services including M&E and cleaning.
• Experience supporting EHSS and compliance-related activities.
• Experience working in a global organisation and/or supporting international office operations.
• Broader exposure to workplace improvement projects, refurbishment activity, and operational readiness planning.

Candidate fit

• This role is based Onsite five days per week at the London International Headquarters, with regular travel to international offices as required.