Field Communications Engineer

Field Communications Engineer focuses on using supplier portals to manage systems and faults.

What the role involves

• Using Supplier Portals to manage systems and faults.
• Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.
• Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery.

Skills and requirements

• Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark.
• Minimum of 2 years IT or Telecoms support experience.
• Experience in high-volume, fast-paced environments requiring teamwork and flexibility.
• Knowledge of structured cabling - CAT5/6.

Confirmed role details

• Support of both hosted telephony and IT/datacoms systems.
• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years.
• Buy Holiday Scheme.
• Enhanced Company Sick Pay.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Known job details

• Pay: £32,000 - £42,000