Field Quality Assurance and Compliance Lead

Field Quality Assurance and Compliance Lead focuses on ·embed leo’s policies, procedures, and quality standards across all appointed field service providers, ensuring consistent adoption and adherence in each european territory.

What the role involves

• ·Embed Leo’s policies, procedures, and quality standards across all appointed Field Service Providers, ensuring consistent adoption and adherence in each European territory.
• Maintain a comprehensive quality assurance framework covering both B2C and B2B installation and service processes, ensuring full alignment with Leo’s customer experience standards.
• Deliver, and continuously improve training programmes for Field Service Provider teams, covering installation quality, customer interaction standards, and Leo-specific processes an.
• · Conduct regular field audits across European territories to assess compliance with quality standards, identifying gaps and driving timely corrective actions.
• · Manage territory-specific audit standards where country-level regulatory or operational requirements differ, ensuring local compliance while maintaining overall consistency acros.
• Report on quality performance metrics across Field Service Providers, providing actionable insights and recommendations to the European Operations leadership team.

Skills and requirements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree.
• Master's degree.
• Experience defining program requirements and using data and metrics to determine improvements.

Candidate fit

• Oriented quality professional with a passion for driving consistency and excellence across distributed service operations.
• Someone with experience in quality assurance frameworks, compliance, and audit management, ideally within telecommunications, utilities, or field service industries.
• Ensure that Leo’s policies and procedures are embedded across all Field Service Providers, driving consistent customer standards across every territory and bringing B2B processes i.

Additional role context

• Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO).