Field Service Engineer — Customer Service

As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies.

You’ll work within a flexible, multi-skilled team to develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands-on position combines customer support, field service and commissioning both in the UK and internationally (70% to 80% of Travelling is required)

Key Responsibilities

• Visit clients’ premises to carry out on site service work and upgrade works.
• Perform site-based calibrations and maintenance and record the results in service documentation.
• As UK and overseas travel is part of this role, an understanding and flexibility is required for the certain activities to manage our clients’ expectations.
• Ability to recognise the need for performance adjustments and recommendations and record the results.
• Complete validation documents and reports in accordance with client and cGMP standards.
• Periodically visit clients’ premises for technical site support regarding requirements/quotations requests.
• Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.

Essential:

• HNC Electrical or Mechanical Engineering or suitable equivalent
• 5+ years’ experience in a customer service / commissioning role in Engineering sector
• Experience in Technical Operation of Containment and Air Handling Equipment
• Competencies: Instrument settings, calibration techniques
• Filter analysis, Airflow measurements, Pressure testing
• Follow established processes/systems and recommends improvements as appropriate
• Good communication skills and ability to work directly with customers
• Full UK driving license & Passport Required
• Residence in Leeds or surrounding area

Desirable:

• Experience with isolator or barrier systems in Pharma industry
• Background in pharmaceutical or regulated industries (GAMP, GMP, FDA)
• Technical knowledge of Freeze-Drying Systems
• Analysis and Reporting

Why Join Us?

• Be part of a global leader in aseptic and containment technology

• Work in a highly skilled, multidisciplinary engineering & service team

• Opportunities for international travel and technical growth

• Competitive compensation and comprehensive training