Field Service Engineer (International)

The Field Service Engineer (International) position centres on install machines across the UK & Europe including Onsite testing, customer training, and onboarding. It would suit someone who can bring strong communication, customer service, and interpersonal skills—both over the phone and in person to the role.

Role overview

Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training). Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 150 professionals works across Zurich, London, and offices in some European countries.

Main responsibilities

Install machines across the UK & Europe including Onsite testing, customer training, and onboarding. Respond to breakdowns and resolve issues remotely or via scheduled site visits. Quality Champion: Work to strict deadlines, achieving best-in-class service quality with efficient use of time and parts.

What helps someone succeed

Strong communication, customer service, and interpersonal skills—both over the phone and in person. Strong professional approach.

Requirements

• Experience as a Field Service Engineer or similar role - ideally in vending, automated retail, or dispense technologies.
• Willingness to travel across the UK and Europe, including overnight stays.~(Valid Passport required).
• A role that directly influences customer experience and operational excellence.

Job details

• We’re one of the fastest-growing companies in unattended retail tech—160+ employees across 5 countries, hundreds of customers, and a product that’s redefining how the world shops.
• To support our expanding operations in the UK and across Europe, we’re looking for a proactive Field Service Engineer who can work independently to respond to machine breakdowns an.
• If you’re a natural problem-solver who enjoys technical challenges and keeping customers calm and confident, you’ll fit right in.
• Also support machine installations and relocations, ensuring our customers stay up and running.