Field Service Manager

Field Service Manager focuses on are you looking to build a career within a global company with opportunities for growth and development?.

What the role involves

• Are you looking to build a career within a Global Company with opportunities for growth and development?
• Manage all field service activities within the designated region, ensuring timely and quality delivery of PPM, call-outs, and repairs.
• Act as the primary operational contact for service clients, ensuring professional handling of requests and proactive communication of job status.
• Continuously assess and improve service delivery processes, identifying opportunities for increased efficiency and customer satisfaction.
• Managing team performance, including training, appraisals, and development planning, to ensure capability and motivation align with business goals.
• In return for your commitment, we will offer you some fantastic benefits.

Skills and requirements

• NVQ in Lift Maintenance/Technical preferred (Level 3 or 4).
• Extensive understanding of all aspects of the maintenance business.
• Proven leadership and decision-making capabilities.

Confirmed role details

• Unit 3, segro industrial park, Consul Ave, Rainham RM13 8HY and Field Based around London.

Candidate fit

• operational ownership, people coordination, problem-solving, and clear communication

Additional role context

• The Service Field Manager is responsible for leading and developing a team of Service Engineers and a Service Coordinator to deliver exceptional service operations within their des.
• Ensures profitable contract delivery, optimised field performance, and outstanding customer satisfaction.
• This position will oversee planned maintenance, reactive repairs, and health & safety compliance while continuously driving improvements in team performance, operational efficiency.