Field Services Engineer

Field Services Engineer focuses on repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary.

What the role involves

• Repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary.
• Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues.
• As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as.
• Support new business opportunities and product development projects.
• Applies continuous improvement concepts and techniques to increase equipment productivity.Participates in process improvement and cost reduction initiatives.
• Effectively utilizes IT systems (in-house and standard applications).

Skills and requirements

• 4 or more years of related experience and/or formal training in equipment maintenance.
• Repair and troubleshooting. Knowledge of packaging or similar equipment is advantageous.
• Technical training with graduation or education of industrial or mechanical engineering.
• Demonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge/experience.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving