Financial Assistance Customer Strategy and Analytics Lead

The Financial Assistance Customer Strategy and Analytics Lead position centres on hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home. It would suit someone who can bring customer focus, reliability, and organised practical standards to the role.

Known job details

• Work model: Hybrid
• At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks.
• We are building a leading digital bank, driven by fast technology, fair service, and honest values.
• The Strategy & Analytics Lead is responsible for the end-to-end design, implementation, and optimisation of customer strategies across the Customer in Financial Difficulty (CiFD) l.
• This role combines technical analysis with strategy development to ensure customer treatments are effective, compliant.

Likely focus of the role

• Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home.
• Working Hours: You will work a hour week, Monday - Friday, between the hours of 9am - 5:30pm.

Requirements mentioned

• Proven experience in Collections, Recoveries, Credit Risk, or Financial Assistance within a UK retail banking environment.
• Experience in managing large, complex datasets and developing analytical or predictive models.
• Deep understanding of the Customers in Financial Difficulty (CiFD) journey, including pre-arrears, forbearance, default, and recovery processes.