First Line Service Desk Analyst

First Line Service Desk Analyst focuses on the first line service desk analyst makes sure that the users will receive the right level of support.

What the role involves

• The First Line Service Desk Analyst makes sure that the users will receive the right level of support.
• Principal Accountabilities: Key Result Area: IT Support Provide 1 st level of support.
• Providing day-to-day support for end users requests related to desktop/software/hardware, telecom and video conferencing.
• Monitoring computer networks and systems to identify how performance can be improved.
• Supporting in upgrading systems with new releases and models.
• Managing technical documentation Assist in troubleshooting technology issues.

Skills and requirements

• External : N/A Job Knowledge, Skills & Experience : Education: Graduate/undergraduate degree in Computer Science, Engineering or related.

Candidate fit

• Supporting and work proactively on root cause analysis, problem solving and standard operating procedures creation.
• Handling the communication to end users and other IT departments.

Additional role context

• Perform Local collaboration & knowledge Sharing.
• Resolve network connectivity, Projector and MS Teams issues for employees and Students.
• Conduct tests and identify errors of the programs.