First Line Support Engineer

First Line Support Engineer focuses on providing 1st line technical support for a wide range of users and technologies.

What the role involves

• Providing 1st line technical support for a wide range of users and technologies.
• A desire to build a long-term career within IT infrastructure.

Skills and requirements

• Troubleshooting and resolving incidents while delivering an exceptional customer experience.
• Managing incidents through to resolution and coordinating with third-party suppliers where required.

Confirmed role details

• Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions.
• Rates of pay and salary ranges are dependent upon your experience, qualifications and training.

Candidate fit

• This is an excellent opportunity for an ambitious IT professional looking to develop their technical skills, work with cutting-edge technologies.

Additional role context

• As a 1st Line Systems Engineer, you'll be the first point of contact for users ranging from front-office traders and investment professionals through to senior executives.
• Gain exposure to enterprise infrastructure, work alongside experienced engineers and be given a clear pathway into 2nd Line, Infrastructure, Projects, Service Delivery and Technica.
• Supporting desktop, server and business-critical systems remotely.