Fixed Wire Service Manager

Fixed Wire Service Manager focuses on monitoring engineer activity, ensuring productivity targets and sla compliance.

What the role involves

• Monitoring engineer activity, ensuring productivity targets and SLA compliance.
• Processing PDA timesheets, verify site times.
• Monitoring customer portal usage and address discrepancies in overtime and travel time submissions.
• Review vehicle usage, and investigate poor driving practices.

Skills and requirements

• City & Guilds 18th Edition qualification.
• Level 3 management qualification (or willingness to work towards).
• Valid UK manual driving licence with 6 points or less.
• Minimum 2 years’ experience managing a field team.

Confirmed role details

• Conduct Onsite audits (H&S, vehicle, technical).
• A Competitive salary with potential overtime (evenings/weekends).
• 23 days holiday (Plus bank holidays).

Candidate fit

• Operational ownership, people coordination, problem-solving, and clear communication.

Additional role context

• Do you thrive on motivating teams, driving performance, and ensuring the highest standards of safety and service?
• NVQ Level 3 or City & Guilds 2360/2330 Part 1 & 2 (or equivalent Level 3 SQV).
• City & Guilds 2391/2394 & 2395.