Floor Manager

Floor Manager focuses on delivering outstanding jd service standards, ensuring every customer receives fast, friendly, and professional support.

What the role involves

• Delivering outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
• Driving commercial performance through effective shop-floor execution, including merchandising, replenishment, and motivating the team.
• Develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
• Supporting day-to-day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop-floor environment.

Skills and requirements

• Previous supervisory experience in a fast-paced retail or customer-facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Confirmed role details

• You lead by example — supporting your team, keeping standards high, and ensuring the floor runs smoothly every shift.Working closely with the management team, you help drive sales,.

Candidate fit

• Lead by example on the sales floor, and help develop a confident, motivated team.
• This role requires confident, hands-on leadership, strong commercial awareness, and the ability to motivate your team to deliver their best.

Additional role context

• Built for JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries.