Forecasting & Planning Lead
Job description
The Forecasting & Planning Lead position centres on working Hours: 35 hours per week Working Pattern: Monday to Friday, Hybrid. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.
Who the work supports
Working Hours: 35 hours per week Working Pattern: Monday to Friday, Hybrid. Salary: [[SALARY_0]] Per Annum ([[SALARY_1]] is achieved after 12 months successful performance in the role) Per Annum.
The approach that fits
careful practical judgement. Strong professional approach. Confident working collaboratively with planning, operations, and leadership teams to influence decisions to improve service outcomes.
What needs to be in place
- Comfortable working in a fast-paced, changing environment where demand can be volatile and priorities shift frequently.
- Familiarity with 8x8 CCaaS solution or other similar contact centre solutions.
Job details
- For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
- Identify risks to service delivery, compliance or complaint backlogs where forecast demand exceeds planned capacity.
- Forecast complaints volumes and casework demand, taking account of complexity, ageing, regulatory timescales and service standards.
- Support planning teams by providing forecast updates and insight to inform short-term and intraday planning activity.
Requirements mentioned
- Excel
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